Program
This initiative goes beyond traditional training to build an exceptional service culture.
Foundation
The program builds a strong foundation for transformation by effectively leveraging organizational resources to support successful change initiatives.
Key Tools
It offers key tools to improve decision-making speed and quality, and to build team trust.
Increasing Clarity
Effective communication allows leaders to influence and inspire others, which is essential for driving positive organizational change.
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Participants learn how leaders communicate to align and inspire others. The curriculum focuses on distinguishing between control and influence to improve performance at all levels.
The program aligns with organizational vision, strategies, and internal processes. It is ideal for organizations aiming to develop and enhance customer service competencies.
Our Mission
Another unique corporate training program from Langden Knowsley (LK)
Your untapped potential
We will integrate accelerated, experiential, and learning-cycle-based approaches to help individuals and teams realize their untapped potential, leading to significant performance improvements.
Organizational resources
We will prioritize the effective use of organizational resources to support successful change initiatives. This program establishes a strong foundation for transformation.
Essential tools
We will provide essential tools to improve decision-making speed and quality, while also building team trust. When leaders communicate outcomes clearly, they support follow-through and boost employee engagement.
Leadership Excellence
Leadership excellence is built on five essential pillars that strengthen team performance and organizational culture.
It starts with fostering a positive environment and acting with integrity and trust to ensure all decisions reflect those values.
Ongoing Coaching
Leaders are guided to turn strategy into actionable goals, building momentum and improving team dynamics.
A culture of ongoing coaching and feedback makes growth and development part of daily practice rather than isolated events.
Our Program
Equipping you with tools for success.
Customer Relations Part 1
The program features four interactive modules designed to build essential skills and attitudes for delivering high-quality experiences to customers and employees. It sets a universal standard for internal communication, ensuring team members interact clearly and consistently. The program also provides a unified approach to serving both internal and external customers and includes a comprehensive behavioral checklist. This framework allows leadership to observe, measure, and coach performance effectively toward excellence.
Customer Relations Part 2
The program helps organizations create a culture where exceptional service is the norm. A shared communication language reduces silos and ensures seamless, professional interactions with colleagues and clients. A clear behavioral checklist streamlines management by providing leaders with a transparent framework for identifying top talent and addressing skill gaps.
Champions & Mentors
This program establishes a strong foundation for service initiatives by building a community committed to excellence across the organization. Participants learn key attitudes and behaviors, gaining a clear understanding of high-performance service culture. Through vision-focused discussions, team members develop a sense of personal ownership and professional accountability.
Communication Writing
Mastering high-impact communication ensures messages are consistently read, understood, and acted upon. This course helps participants build credibility and professional success by targeting the right audience for maximum effectiveness. Participants will learn to structure content for impact, craft engaging subject lines, and use clarity metrics for precise communication. By adopting confident language and practicing effective digital etiquette, participants will enhance their personal brand and achieve meaningful business results with every message.
Presentations Skills
Presentations are key to motivating audiences and building lasting relationships. This workshop helps participants practice and improve their presentations for immediate results. By managing posture, voice, and eye contact, presenters can connect authentically with their audiences. The program offers a streamlined preparation process focused on audience needs, with a results-driven structure that engages listeners and delivers impactful conclusions. Participants will strengthen their audience interaction skills and use visuals to address objections and clearly communicate benefits.
Transformational Leadership
We promote effective leadership mindsets, including systems thinking, servant leadership, a growth mindset, and a strategic mindset. Systems thinking helps leaders build a service-oriented culture and empowers employees to self-manage within clear boundaries. This approach highlights that individual performance depends more on the surrounding system or environment than on personal effort or skill alone.
We’d love to hear more about you & your business!
To learn more, please visit the Langden Knowsley website.
Ready to take your business to the next level?
Our Customer Experience program is designed to help you achieve your business goals.